Within the broad areas of results measurement and results improvement, we provide clients with the following management consulting services:

 Program Evaluation

The RMI Group's Program Evaluation services include management reviews and operational audits, and may involve organizations, organizational units, core programs or pilot programs.  Our evaluation approach typically includes multiple lines of enquiry, i.e. quantitative and qualitative information is gathered from a variety of sources including: staff, customers, stakeholders and external “peer” organizations. When the evaluation is complete, clients have a full understanding of opportunities for improving results and efficiency, increasing client and stakeholder satisfaction or improving the overall sustainability, together with comprehensive recommendations on how to move forward and realize those improvement opportunities.  We have successfully completed evaluations, reviews and audits that ranged in scope from “enterprise-wide” government programs to community-based programs.  (Top)

Client Satisfaction Surveys

The RMI Group uses the Common Measurements Tool (CMT) to obtain feedback from the clients of public sector organizations.  We work with our client to identify which questions from the CMT question database are relevant and whether a Web, mail-back or telephone-based survey is the preferred survey method.  We manage the pre-testing, survey administration and results analysis processes and provide our client with comprehensive information on the current satisfaction levels and the service improvement priorities of its clients. (Top)

Performance Measurement and Reporting Framework Development

Regardless of size, sector or specialization, organizations tend to be interested in the same general aspects of performance:

The RMI Group's work typically involves the development of a performance measurement, reporting and evaluation framework for a program.  The Government of Canada describes this type of work as developing a Results and Management Accountability Framework (RMAF).  We assist program management and staff identify the program’s outcomes, outputs and activities and develop a performance measurement system that supports both internal program management and operations, as well as external reporting. (Top)

Operational Process Improvement

The RMI Group has undertaken this type of assignment in a range of sectors, either as follow-on to program evaluation work or as a standalone assignment.  The assignments are typically in response to some or all of the following issues: low client satisfaction, high costs, poor service levels, policy compliance, and strategy implementation difficulties.  We carry out information gathering and analyses to identify the root causes of the issues and then develop short and longer-term actions to improve the situation. (Top)

Strategic, Business and Operational Planning Support

The RMI Group has supported clients: develop compelling business cases for new programs or new investments, undertake service costing and pricing reviews, develop or update policies and manage organizational change initiatives.

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